Privacy Policy

Passenger respects the privacy of its users and therefore treats personal information with the appropriate level of discretion and security. This policy outlines frequently asked questions relating to the information we gather and how we use it.

This is the website of myTrip. Our postal address is: myTrip by Passenger Ltd, 65 Seamoor Road, Bournemouth, Dorset, BH4 9AE. We can be reached via email at [email protected]. Or you can reach us by telephone: +44(0)845 556 6600.

What information do you store?

We use cookies to record past activity at a site in order to provide better service when visitors return to our site. Cookies are small data files which are stored by your browser on your computer’s hard drive. Cookies are held on your web browser for varying amounts of time depending on their use.

You can easily change your browser settings to refuse or delete cookies or to let you know when you get a new cookie if you do not want to accept cookies on any website. The method of choosing to refuse or delete cookies differs depending on your browser so you will need to consult your browser’s menu for further guidance.

For each visitor to our Web pages, our Web server automatically records the page requests when users visit our Website. These ‘Server Logs’ typically include your web request, internet protocol (IP) address, browser type, browser language, date and time of your request and one or more cookies.

Cookies being set

Cookie name Domain Where / how set Use Storage Time
__cfduid All pages CloudFlare 1 month from visit
_gat All pages Google Analytics < 1 hour from visit
_gid All pages Google Analytics < 1 hour from visit
_ga All pages Google Analytics < 1 hour from visit
cookie_message All pages Cookie banner confirmation 1 year from visit

All cookies are stored on the user’s web browser only.

What do you do with the information you collect?

The information we collect is used to improve the content of our Web pages, used to customise the content and/or layout of our page for each individual visitor, used to notify consumers about updates to our website, used by us to contact our site visitors for marketing purposes and to notify of any future events or information we feel may be of interest to the consumer.

The Cookies we store are necessary to use third-party applications on our site such as Google Analytics. The information we gather from these applications does not identify specific individuals and is used by us for statistical purposes only. Disabling cookies will disable this functionality on the site.

What other information do you keep track of, about me?

We collect the domain name and email address (via a subscription service) of visitors to our web pages, the email addresses of those who post messages to our forums, the email addresses of those who communicate with us via email, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the visitor, such as survey information and/or site registrations, name and address, telephone number, fax number.

Do you sell my information to anyone?

We do NOT sell your personal information to any third party under any circumstances.

Do you share my information with other parts of your company?

We only share your information with other parts of myTrip by Passenger.

Do you share my information with other companies?

We only share your information with our parent companies, Passenger Technology Group and We Are Base Limited but do not share your information with other individuals or companies 'outside' of our corporate group without prior consent.

Changes to our policy

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Website to notify you of these changes and we will use for these new purposes only data collected from the time of the policy change forward. If you are concerned about how your information is used, you should check back at our Website periodically. Customers may prevent their information from being used for purposes other than those for which it was originally collected by emailing us at the above address, calling us at the above telephone number or using our Contact us form.

Who can I talk to if I have a question about my privacy?

If you feel that this site is not following its stated information policy, you may contact us at the number provided above, email us at the above address or using our Contact us form.

This website contains links to other websites. Please note that this Privacy Policy applies solely to us and we are not responsible for the privacy practices of any other website. We encourage you to read the privacy policies of every website that collects personal information.