Passenger respects the privacy of its users and therefore treats personal information with the appropriate level of discretion and security. This policy outlines frequently asked questions relating to the information we gather and how we use it.
This is the website of myTrip. Our postal address is: myTrip by Passenger Ltd, 65 Seamoor Road, Bournemouth, Dorset, BH4 9AE. We can be reached via email at [email protected]. Or you can reach us by telephone: +44(0)845 556 6600.
You can easily change your browser settings to refuse or delete cookies or to let you know when you get a new cookie if you do not want to accept cookies on any website. The method of choosing to refuse or delete cookies differs depending on your browser so you will need to consult your browser’s menu for further guidance.
For each visitor to our Web pages, our Web server automatically records the page requests when users visit our Website. These ‘Server Logs’ typically include your web request, internet protocol (IP) address, browser type, browser language, date and time of your request and one or more cookies.
|Cookie name||Domain||Where / how set||Use||Storage Time|
|__cfduid||mytrip.discoverpassenger.com||All pages||CloudFlare||1 month from visit|
|_gat||mytrip.discoverpassenger.com||All pages||Google Analytics||< 1 hour from visit|
|_gid||mytrip.discoverpassenger.com||All pages||Google Analytics||< 1 hour from visit|
|_ga||mytrip.discoverpassenger.com||All pages||Google Analytics||< 1 hour from visit|
|cookie_message||mytrip.discoverpassenger.com||All pages||Cookie banner confirmation||1 year from visit|
All cookies are stored on the user’s web browser only.
The information we collect is used to improve the content of our Web pages, used to customise the content and/or layout of our page for each individual visitor, used to notify consumers about updates to our website, used by us to contact our site visitors for marketing purposes and to notify of any future events or information we feel may be of interest to the consumer.
The Cookies we store are necessary to use third-party applications on our site such as Google Analytics. The information we gather from these applications does not identify specific individuals and is used by us for statistical purposes only. Disabling cookies will disable this functionality on the site.
We collect the domain name and email address (via a subscription service) of visitors to our web pages, the email addresses of those who post messages to our forums, the email addresses of those who communicate with us via email, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the visitor, such as survey information and/or site registrations, name and address, telephone number, fax number.
We do NOT sell your personal information to any third party under any circumstances.
We only share your information with other parts of myTrip by Passenger.
We only share your information with our parent companies, Passenger Technology Group and We Are Base Limited but do not share your information with other individuals or companies 'outside' of our corporate group without prior consent.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Website to notify you of these changes and we will use for these new purposes only data collected from the time of the policy change forward. If you are concerned about how your information is used, you should check back at our Website periodically. Customers may prevent their information from being used for purposes other than those for which it was originally collected by emailing us at the above address, calling us at the above telephone number or using our Contact us form.
If you feel that this site is not following its stated information policy, you may contact us at the number provided above, email us at the above address or using our Contact us form.